Enquiry Form

Help Center : +044-4354 6989

Contact Us : support@mediczy.com

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Do I Need WIFI To Use Your Service?
Although we recommend use of WIFI for the best possible experience, it is not required to use our service. As long as your connection is 3G or 4G, then you should be fine. If you do experience connection issues then you could connect to WIFI.
Your app isn't working for me. Please help!
We are Very Sorry to hear you're having trouble with our app.
  • Restart your App - Fully close the app and relaunch it on your Phone.
  • Reinstall the app - sometimes your phone can experience a hiccup during the install and cause the app to not run properly. Reinstalling should rule this out as an issue.
Can Your Physicians Prescribe Medication?
Yes, our physicians are able to prescribe a wide range of drugs, which can be useful for infections, allergies, skin conditions, travel or sports injuries. Please note that we do not prescribe certain drugs, such as: Unlawful Medicines.
What If I'm Unhappy With My Doctor?
If you’re unhappy with your Doctor, then please contact our Customer Support team.  They are skilled in the art of delighting customers.
How Is My Personal Information And Medical History Stored? Is It Safe?
Your information is stored on our encrypted servers inside encrypted databases.
Will you disclose my mobile number to Doctor?
We never disclose your Mobile number to doctor while making audio/video call. If you Book appointment then doctor can view your Mobile Number.
If Call Not placed after paid then what happen?
Call Customer Care Number which is mention in Help page.
How do I contact Mediczy?
Simply you can send Mail at support@mediczy.com and our customer support team will Get back to you soon.

Take a Look Around our App

A new wave of app letting you to skip the queue and talk to doctors online anytime anywhere.

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Mediczy provides anytime access to board certified doctors and pediatricians from where it's most convenient for you - home, office, or on the go. After registering, within 15 minutes you can have a virtual consult to diagnose non-emergency medical issues over the phone or through secure video on your computer or smartphone.

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